New Normal Counseling & Consulting Services
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Thank you for taking the time to visit our website. It is our hope that you will find what you need to take your next step towards a more fulfilling life. New Normal Counseling is committed to helping individuals and families make life-enhancing changes, to build hope and resilience and to address the needs of the whole person - heart, mind and spirit.

At New Normal Counseling, you will find an inviting atmosphere where it is safe for you to explore the issues and challenges that you face; a place where healing and restoration take place. While you can't change painful situations of the past, you can identify, acknowledge and confront problem areas that may be holding you back from experiencing a more fulfilling and meaningful life.

If you're looking for extra support and guidance through a challenging situation or if you are ready to move in a new direction in your life, we look forward to working with you to help you achieve your goals. Annette Hyman, LCPC, NNC received her Masters degree in Pastoral Counseling at Loyola College.
Services
A parent or guardian is required to be present at the appointment of any minor patient (less than 18 years of age).
Request to specifically speak with a representative regarding your "Mental Health benefits."
Verify your visits and services will be covered by your plan (i.e. if seeking couples/family counseling, verify that it is a covered service).
If you're using an Employee Assistance Program, please be sure to provide us with the authorization number.
You should receive an invitation to create your account after you schedule your first appointment.
When you schedule an appointment, we set your appointment time aside specifically for you.
If you fail to cancel your appointment less than 24 hours in advance that is considered a No Show/Late Cancellation.
If you don't cancel your appointment in a timely manner, it prevents another client from being seen.
It depends on the severity of the weather.
If we feel that the roads could endanger the safety of our clients or staff we will close the office.
We will notify you by phone or email if we close the office.
Fees and potential insurance reimbursement will be discussed when the initial appointment is scheduled.
It is the client's responsibility to know what their policy may reimburse and amount of their co-pay.
Payment is due at the beginning of the session when services are rendered.
Services may be covered in full or in part by your health insurance or employee benefit plan.
If New Normal Counseling Center does not participate with your insurance and you wish to continue counseling, then you will want to verify your out-of-network benefits for mental health services.
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